Return and Refund Policy
At Housebroken Ragdoll Kitten, we are dedicated to matching each of our kittens with a loving, responsible home. We understand that, in rare cases, unforeseen circumstances may arise, and we are here to provide support. Our Return and Refund Policy is designed to ensure that each kitten remains safe and well-cared-for.
Return Policy
Eligibility for Return: If you experience a significant issue with your kitten’s health that is covered under our Health Guarantee, please contact us within 48 hours of diagnosis to discuss a return or alternative options.
Return Conditions: Kittens must be returned in good health, with documentation of their recent veterinary care, and free from any signs of neglect.
Rehoming: In cases where you are unable to keep your kitten, we ask that you contact us first. We are committed to the lifelong well-being of our kittens and will assist with rehoming when possible.
Refund Policy
Health-Related Refunds: If a kitten is diagnosed with a covered congenital condition within the time frame specified in our Health Guarantee, we offer options including partial or full refunds, a replacement kitten, or credit toward future adoption, based on the specific circumstances and veterinary documentation.
Non-Health-Related Refunds: Due to the extensive care and attention provided to each kitten, we do not offer refunds for non-health-related reasons, such as changes in personal circumstances.
Our Commitment
The well-being of our kittens is our top priority. We’re here to support you and your kitten and ensure that any returns or refunds are handled with the best interests of both parties in mind. Please feel free to reach out if you have any questions or concerns regarding our Return and Refund Policy.
Delivery Options
- Pickup from Our Location
For families who prefer to meet their kitten in person, we welcome you to visit Royal Sphynx Home and pick up your kitten directly from us. This allows you to meet us, see your kitten’s environment, and ensure a smooth transition. - Hand Delivery via Pet Nanny Service
For those who are unable to pick up in person, we offer a specialized pet nanny service. A dedicated pet nanny will personally accompany your kitten on a flight and deliver them directly to you at your nearest major airport. This ensures your kitten travels safely in the cabin, avoiding the risks associated with cargo travel. - Ground Delivery
We also offer ground delivery via a trusted pet transportation service. This is an excellent option for locations within driving distance or for those who prefer not to use air travel. Our transportation partners provide climate-controlled vehicles and ensure your kitten’s safety throughout the journey.
Shipping Costs
Shipping and delivery costs are determined by your location and the method of transport. Prices may vary based on distance, travel arrangements, and the specific requirements for your kitten’s delivery. Once you provide your location, we will calculate the exact shipping cost and provide a quote tailored to your needs.
- Local Pickup: Free
- Pet Nanny Service (Air Travel): Costs typically range from $400 to $700 depending on the location and availability of flights.
- Ground Delivery: Pricing varies based on distance, generally ranging from $200 to $500.
Shipping Requirements
- We require full payment for your kitten and shipping costs prior to arranging delivery.
- You will receive a detailed itinerary once your kitten’s travel arrangements are confirmed.
- Your kitten will be accompanied by all necessary documents, including health certificates, vaccination records, and care instructions.
Safe and Secure Transport
Our priority is the health and well-being of your kitten. We only work with experienced pet transporters who ensure that your kitten is comfortable and well-cared-for during the entire journey. Each kitten travels with proper food, water, and care to reduce stress and guarantee a smooth transition to their new home.
Whether you choose to pick up your kitten or have them delivered, we guarantee a seamless experience that puts your kitten’s safety and comfort first. Let us know your preferred shipping option, and we’ll be happy to make the necessary arrangements for a smooth and joyful homecoming!